Frequently Asked Questions


  How can I place my order?

  Can I ship to a different address other than my billing?

  How do I know my order was placed?

  Why didn’t I receive a confirmation email?

  How do I change or cancel my order after I got the confirmation email?


  What forms of payment do you accept?

  I want to use a credit card but you ask for a CVV2 or CVM code, what is that?

  Nothing happened after I clicked the “PAY NOW” buttom.

  Why can’t I place my order?


  Where can I find a coupon code?

  How do I use a coupon code?

  Can I use multiple discount codes on a single order?

  My coupon code doesn’t work.

  How can I buy a Gift Card?

  How do I redeem my gift cards?

  Will my Gift Card ever expire or lose value?

  Can a gift card be used more than once?

  Can more than one gift card be used towards a purchase?

  Can a gift card be used to pay for shipping and taxes?

  Can I use gift cards in conjunction with a discount code?


  Do You Offer International Shipping?

  Do you offer discreet shipping for my order?

  What is the shipping cost of my order?

  What is the tax rates and policies?

  Will I be notified when my order is shipped?

  When will I receive my order?

  How can I track my order?

  What if I’m not home when my package arrives?

  My order has shipped, but I still can't track it.

  Why was my order “returned to sender”?

  Why are items missing from my order?


  What is your refund policy?

  What happens when one of the items I ordered is out of stock?

  When should I see my refund?

  30 Days Price Match Guarantee.