Shipping policy

Do you offer discreet shipping for my order?

Of course! Your order arrives in discreet packaging. We pack your order in nondescript envelopes and boxes, just like your everyday mail or packages. The only identifying marks are your mailing address and ours. The sender's name is Pinkbean. 

What is the shipping cost of my order?

Shipping Costs to Canada

  Under $50 Over $50
Canada Post Express $9.9 FREE
Canada Post Standard $9.9 FREE

If your order is Under $50, the tax standard of $9.9 shipping is as follows: 

 GST and HST rates by province

  • 5% in Alberta, British Columbia, Manitoba, Northwest Territories, Nunavut, Quebec, Saskatchewan, and Yukon (GST only)
  • 13% in Ontario (HST)
  • 15% in New Brunswick, Newfoundland and Labrador, Nova Scotia, and Prince Edward Island (HST)

Shipping Costs to US

  Under $50 Over $50
International Express $9.9 FREE
International Standard $9.9 FREE


Will I be notified when my order is shipped?

Once your order has shipped, a tracking confirmation will be sent to the email address submitted with the order. This email will contain your tracking number which we advise be used to track your package and ensure proper delivery.

When will I receive my order?

Your order will be processed and shipped within 2 business days (excluding weekends and holidays). Afterwards, it depends on your location and shipping method. You can track every step your package makes to your door by your tracking number!

How can I track my order?

To track your package, simply enter your tracking number on Canada Post official website.

What if I’m not home when my package arrives?

If you are out when your package is delivered, your mail person or courier will leave a card telling you where you to pick up your discreetly packaged order or scheduling another attempt date.

My order has shipped, but I still can't track it.

Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email.

Why are items missing from my order?

Not all of the items you order will fit in the same box. In a case like this some items may need to be shipped separately from our different warehouses and may be delivered on a different date. We also have some items that are shipped directly from our vendor. The item missing may also currently be out of stock and will be notated with an email.