Return and Refund policy


At Pinkbean Canada's Sex Toy, we want you to experiment and have fun. Part of our mandate is to help you make an informed decision before you buy by providing great product descriptions, features and photos.

It's OK to change your mind! If you're not satisfied with your Pinkbean purchase you can return new and unopened items within 7 days of delivery. You are responsible for any return shipping costs. Please note that the $10 restocking fee and the shipping fee of your order ($9.9 for a free shipping order) is non-refundable.

Please note this plan only applies to applicable products that retail between $0 - $499 Only.

Because of the particularity of the product, emphasize again that items returned without original packaging or already opened will NOT be accepted.

If you find a manufacturer defect in any product we sell, we will replace it with the same item. Just follow the instructions below.


Upon receiving your product if it is defective then we are here to help! If an item is found to be defective within 30 days of delivery, we will replace it with the same item or refund it if out of stock.

Please state the following information, your order confirmation number, the name of the defective product, the description of the problem, and photos or videos of the product showing the issue and email it to us at to start a return. A member of our team will then respond to your email with a solution within 48 hours. 

If you are eligible for a warranty claim, you are responsible for paying the shipping fees to return the product to our warehouse.

Please note that items returned without original packaging will NOT be accepted. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.



If you have any queries regarding our returns policy then please contact us via our email address